Risk management is a structured approach to managing uncertainty through risk assessment, developing strategies to manage it, and mitigation of risk using managerial resources. The objective of risk management is to reduce different risks related to a preselected domain to the level accepted by the organisation.
The following measures have been taken inorder to minimize the risks related to revenues in telecom sector :
- Reconnection
A summary is created of those subscribers who were not permitted to receive and make calls due to non- payment of dues but are later allowed to do so, while the payment still remains outstanding. This report helps the organisation to calculate and manage its exposure as the subscriber is yet to pay the outstanding.
- Unbarring
A report is generated to list the subscribers who’s outgoing calls had been barred due to any reason which is in violation to the corporate policy. It is possible that organisation unbars the connection under certain conditions, the report helps the user to monitor the movements in such accounts.
- Suspension
A detailed process is created to list those subscribers who should not be permitted to receive and make calls due to non- payment but are still able to do so. The report also monitors the current billing dumps for exposure controls. The reports helps the respective department to immediately discontinue the services and identify the loopholes in the system for the delay.
- Barring
There may be subscribers who should not be permitted to make calls due to non- payment of dues but still they are able to do the same. This process generates a report of all such users on a regular basis to ensure minimization of losses to the company.
- Adjustment
In certain special cases the company may decide to waive the dues from subscribers. However, this should not be passed unchecked. Therefore a report is generated to take care of these issues-
- The accounts where waivers have been passed
- Reason for passing waivers
- Number of times waiver has been passed on the same account
- Person who passed it and the supervisors who crossed their limit of passing waivers.
- Bad Debt Analysis
In this report calculation is made on the number of days a mobile has been in use (Age on Network) and the reasons why the customer had stopped using the services in the previous month.
- Bad Debt Dashboard
A detailed analysis is done of revenue, which is debited on subscribers on the basis of their current status, circle code and other categories as per directions given by the service provider.
- Active 60 Plus
This is a report based on the following criteria-
- Mobile number has been used for more than 60 days
- More than minimum has to be debited
- Subscriber is listed under the ‘self paid’ categor
- Active 90 Plus
This report is based on the following criteria-
- Mobile number has been in use for the last 90 days
- More than minimum has to be debited
- The subscriber is in ‘corporate paid’ category
- Out Going Barring but not Temporary Disconnection
Under this process we determine the mobile details of those subscribers who were not permitted to make a call for long time and must not be allowed to receive calls. Although the services have been temporarily disconnected, the user is still able to receive calls.
- Exposure Monitoring
This is a detailed and comprehensive report which takes care of the following aspects-
- Find out those subscribers who should not be permitted to make a call as the unbilled amount plus billable amount has exceeded the credit limi
- If the credit limit exceeds by minimum from previous credit limit within a short period but the user is still able to make outgoing calls.
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